A delegation usually arrives at the desk four to ten weeks before departure. The first conversation is short and practical: how many people, which nationalities, what the delegation is coming to do, and which dates are fixed. From that, we produce a skeleton itinerary and a cost envelope, and we flag the parts of the plan that carry the most risk. Long visa queues, a trade fair in the same week, or a national holiday that closes offices will all change the shape of the schedule, and it is better to know that on day one.
Once the skeleton is approved, the booking work begins in parallel rather than in sequence. Hotel blocks go out to three or four properties at once. Visa packets are built from the delegate list while the hotels confirm. Transfer rosters are drafted against the current flight schedule and marked as provisional until ticketing closes. This parallel approach is why the desk can usually return a full working plan within two clear days of an enquiry.
During the delegation itself, the desk stays on call through the working day. If a flight is delayed, the transfer roster is rebuilt and the hotel is told. If a meeting venue changes, the itinerary is reissued with a new version number. After the delegation closes, per diem reconciliation and the final schedule of services are delivered together, with a short note on what we would change next time.
The whole model is deliberately unglamorous. We are not a booking engine and we do not pretend that a single click solves group travel. What we offer is a named desk, a fixed reference number and a person who knows the file. For organisers who have been left standing in a lobby with a coach that never came, that is the difference that matters.